Returns & Exchanges

Hassle-free returns within 7 days of delivery for unused items with original tags and packaging.

Eligibility

  • Items must be unused, unwashed, and with all original tags attached.
  • Return request must be placed within 7 days of delivery.
  • Final sale, hygiene-sensitive items, and gift cards are not eligible.

How to start a return

  1. Go to Order History and select the order.
  2. Choose the item and reason for return/exchange.
  3. Schedule a pickup or drop at the nearest courier partner location.

Refunds

Refunds are processed to your original payment method within 3–7 business days after quality check. Store-credit refunds are instant once approved.

Exchanges

Exchange is subject to stock availability. If unavailable, we will process a refund.

Need help?

Email us at hello@velaste.com.

Frequently Asked Questions

Quick answers to common questions about orders, delivery, and returns.

What are the shipping timelines?
Most orders are processed within 24–48 hours. Delivery typically takes 3–7 business days depending on your location.
Shipping & Delivery
How can I track my order?
Once shipped, you’ll receive a tracking number via email/SMS. You can also track from your Order History page or our Track page using the AWB.
Order HistoryTrack Shipment
What is your return & exchange policy?
Hassle-free returns within 7 days of delivery for unused items with tags. Exchanges are subject to stock availability.
Returns & Exchanges
Which payment methods are accepted?
We support major cards, UPI/wallets, NetBanking, and Razorpay. Cash on Delivery may be available on eligible orders.
Payment & Checkout
Do you have a size guide?
Yes! Size charts are available on each product page. If you’re unsure, our support team can help with fit advice.
How do I contact customer support?
Reach us at hello@velaste.com or call +91 903433333434. We’re available Mon–Sat, 10am–7pm IST.
Email VELASTECall support
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