Frequently Asked Questions

Quick answers to common questions about orders, delivery, and returns.

What are the shipping timelines?
Most orders are processed within 24–48 hours. Delivery typically takes 3–7 business days depending on your location.
Shipping & Delivery
How can I track my order?
Once shipped, you’ll receive a tracking number via email/SMS. You can also track from your Order History page or our Track page using the AWB.
Order HistoryTrack Shipment
What is your return & exchange policy?
Hassle-free returns within 7 days of delivery for unused items with tags. Exchanges are subject to stock availability.
Returns & Exchanges
Which payment methods are accepted?
We support major cards, UPI/wallets, NetBanking, and Razorpay. Cash on Delivery may be available on eligible orders.
Payment & Checkout
Do you have a size guide?
Yes! Size charts are available on each product page. If you’re unsure, our support team can help with fit advice.
How do I contact customer support?
Reach us at hello@velaste.com or call +91 903433333434. We’re available Mon–Sat, 10am–7pm IST.
Email VELASTECall support
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